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We strive to ensure your satisfaction with every purchase. However, in the event that you receive a faulty product, we are committed to resolving the issue promptly.

Faulty products. If the product you receive is faulty, we're pleased to offer you a refund, an exchange for the same item (subject to availability), or a replacement — your choice.

Return period. To be eligible for a refund, exchange, or replacement, please return the faulty product to us within 30 days of receiving your order, accompanied by valid proof of purchase and in the condition it was received.

Exclusions — change of mind. We do not offer refunds for a change of mind. We also can't accept returns for items damaged due to misuse or mishandling — please follow any product instructions carefully to prevent damage.

Sale periods. Items purchased during promotional sale events are offered at a discount and are not eligible for returns, exchanges, or refunds due to a change of mind.

International orders — no returns. We do not accept returns or exchanges for international orders, including for change of mind. This includes any orders shipped outside of Australia. Please review all product information carefully before completing your purchase.

Reporting faults and returning goods. If you believe your product is faulty due to a manufacturing defect, email hello@tapfive.shop with your order details and photos of the fault, and we'll guide you through the return process. Faulty products exclude those damaged by misuse or mishandling.

This Privacy Policy describes how tapfive.shop (the "Site" or "we") collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information. When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. We refer to any information that can uniquely identify an individual as "Personal Information".

Device information. Examples collected: browser version, IP address, time zone, cookie information, what pages or products you view, search terms, and how you interact with the Site. Purpose: to load the Site accurately for you, and to perform analytics on Site usage so we can improve it. Source: collected automatically via cookies, log files, and similar technologies when you access our Site. Disclosure: shared with our processor.

Order information. Examples collected: name, billing address, shipping address, payment information, email address, phone number, and the link (e.g. your Google review page, Instagram, or other destination) you'd like programmed onto your plate. Purpose: to fulfil your order, process payment, arrange shipping, program your plate correctly, provide invoices and order confirmations, communicate with you, and screen orders for potential risk or fraud. Source: collected from you. Disclosure: shared with our payment processor, Stripe.

Customer support information. Examples collected: name, phone number, order details, address. Purpose: to provide customer support. Source: collected from you.

Minors. The Site is not intended for individuals under the age of 16. We do not intentionally collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at hello@tapfive.shop to request deletion.

Marketing messages. If you provide your contact details when placing an order or getting in touch, we may send you promotional and direct marketing messages, provided you have not opted out. These may be sent via channels including email, SMS, or phone.

Withdrawing consent. You can withdraw your consent, unsubscribe, or opt out of marketing messages at any time by using the unsubscribe link in any email we send you, or by emailing hello@tapfive.shop directly.

Cookies. Like most websites, we use cookies to support checkout, keep you signed in where relevant, and understand how visitors use the Site.

The length of time a cookie stays on your device depends on whether it's a "session" or "persistent" cookie. Session cookies last until you stop browsing; persistent cookies last until they expire or are deleted. Most of ours are persistent and expire between 30 minutes and two years from when they're set.

You can control and manage cookies through your browser settings, usually found under "Tools" or "Preferences". Removing or blocking cookies may affect how well parts of the Site work. Blocking cookies may not fully prevent how we share information with third-party advertising partners — see the unsubscribe options above to opt out of those uses directly.

Do Not Track. Because there's no consistent industry standard for responding to "Do Not Track" browser signals, we don't currently alter our data collection practices when we detect one.

Changes. We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.

Contacting us. For more information about our privacy practices, if you have questions, or if you'd like to make a complaint, email us at hello@tapfive.shop or use the contact form below.

Welcome to the tapfive.shop website (the "Website"). This Website is owned and operated by TapFive (‘TapFive’ or ‘us’ or ‘we’). If you have any questions to ask us about these terms & conditions or have any comments or about our Website, please email our customer service team at hello@tapfive.shop.

These terms & conditions incorporate our Privacy Policy and set out the basis on which you can visit and use the TapFive website. Please read them carefully as they contain important information.

Ownership of rights. All rights, including copyright, in this Website are owned by or licensed to TapFive. Any use of this Website or its contents, including copying or storing it in whole or part, other than for your own personal, non-commercial use is prohibited without our permission. You may not modify, delete, distribute or post anything on this Website for any purpose.

Eligibility. In order to make a purchase through the TapFive website, you may be required to provide information about yourself, including but not limited to, your name, telephone number and email address, which is true, accurate, current and complete in all respects. Should any of your registration information change in future you are required to amend your personal online account immediately. When ordering items, you will be required to provide payment details and represent and warrant that the payment details you provide on ordering are both valid and correct and that you are the person referred to in the billing information provided.

The purchase of merchandise through the TapFive website is strictly limited to parties who can lawfully enter into and form contracts on the website in accordance with Australian law.

Accuracy of content. We have taken great care in the preparation of the content of this website, in particular to ensure that the details, descriptions and prices quoted are correct at the time of publishing. However, we will only accept orders if there are no material errors in the description of the merchandise or its price as advertised on this website. All prices are displayed including GST and exclusive of delivery charges. The total cost of your order is the price of the merchandise ordered including GST and delivery charges as set out in the shipping section of this website.

The packaging may vary from that shown. The colour of the products that appear on the Website however, as the actual colours you see will depend on your computer equipment, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the merchandise on delivery. To the extent permitted by applicable law, TapFive disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. We are not responsible for the content of any off-website pages or any other websites linked to or from this website. Links appearing on this website are for your convenience only and are not an endorsement by us of the content, products, services or suppliers connected therewith. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website, in any off-website or in any linked websites.

Availability. All items are subject to availability. Validly stated prices on our website remain in effect for so long as the merchandise is available or as otherwise stated on our website. We will inform you as soon as possible if the goods you have ordered are not available.

Ordering errors. You are able to correct errors on your order up to the point at which you click "Proceed to secure payment" on the final page of our ordering process.

Delivery. Deliveries can only be made within Australia. If you have a question about delivery outside Australia, contact us at hello@tapfive.shop.

We will deliver the merchandise in accordance with the shipping information set out on this website. Whenever referred to, working days or business days exclude Saturday, Sunday and Public Holidays. Orders to one address may be delivered in one or more deliveries however you will only incur one delivery charge. If you have specified delivery to more than one address there is a separate charge for each destination address. Any delivery timescales are indicative only. Time is not of the essence.

Cancellation. Upon delivery of the merchandise to you, we will provide you with sufficient information to enable you to exercise your statutory right of cancellation and address any intended cancellation to the correct addressee or to return or exchange your merchandise. For further information please see our Returns & Refunds policy above.

Acknowledgement and acceptance of your order. We will notify you by email as soon as possible to acknowledge receipt of your order and to provide you with an order number. If we are unable to fulfil your order following this acknowledgement, we will contact you by email or telephone advising you of this. Our acceptance of your order will take place upon despatch of the product(s) ordered. If you require any information concerning your order please email us at hello@tapfive.shop quoting your order number. We may not accept your order if an item you have ordered is out of stock, if we have identified a product or pricing error or if we are unable to obtain authorisation for your payment. Please note that we reserve the right to reject any offer to purchase by you at any time.

Feedback and suggestions. We welcome your enquiries or feedback, however, it is our policy to decline any unsolicited suggestions or ideas about the merchandise you use or might like to purchase. Any enquiries, feedback, suggestions, ideas or other information you provide to us ('information') will be treated as non-confidential and non-proprietary. Subject to our privacy policy, by providing us with any such unsolicited information you hereby grant TapFive a non-exclusive and royalty-free right to use, reproduce, modify, adapt, publish, sell, assign, translate, transfer, sub-licence, create derivative works from, distribute and display the information in any form, media or technology and whether alone or as part of other works. You also agree that your information may not be returned and we may use your ideas or concepts or know-how contained therein, for any purpose. Furthermore, if you send us any such unsolicited information you represent and warrant that your own or otherwise are entitled to any and all rights in the information and that your information does not contain or constitute software viruses, commercial solicitation, chain letters, mass mailings or 'spam' in any form. You may not impersonate any person or entity or use any false email address or otherwise mislead TapFive as to the origin of the information submitted and you agree to indemnify TapFive and hold TapFive harmless from and against any claims arising from your claims and/or any third party's claims to any rights in such information.

Intellectual property. The trade marks, logos and service marks ('intellectual property') displayed on our website are the registered and unregistered marks of TapFive, our affiliates, our licensors and/or our suppliers in Australia and other countries and are protected by Australian and international trade mark laws. Except in connection with placing an order for merchandise or as required by applicable law, you may not reproduce, duplicate, copy, sell, resell, access, modify or otherwise exploit our intellectual property or that of our suppliers without our or their prior written consent.

Non-waiver. No failure to exercise and no delay on the part of TapFive in exercising any right, remedy, power or privilege of TapFive under these terms & conditions and no course of dealing between us shall be construed as a waiver, nor shall any single or partial exercise of any right, remedy, power or privilege preclude any other or further exercise thereof or the exercise of any other right, remedy, power or privilege on the part of TapFive.

Other legal notices. There may be legal notices on other areas of this website which relate to your use of this website, all of which will, together with these terms & conditions govern your use of this website.

Changes to legal notices. We reserve the right to change these terms & conditions from time to time and we encourage you to review them as often as possible. Any changes are effective immediately upon posting to the website.

Law, jurisdiction and language. This website, any content contained herein and any contracts entered into as a result of use of this website are governed by Australian law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of Australia. All contracts are concluded in English.

Optional tools. We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

User comments, feedback and submissions. If, at our request, you send certain specific submissions or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation to (1) maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit, moderate or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, obscene or otherwise objectionable or violates any party's intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trade mark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Damage to your computer. TapFive makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won't cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. TapFive will not be liable to any person for any loss or damage which may arise from any person as a result of using this website.

Limitation of liability. TapFive makes no representations or warranties in connection with this website, whether express or implied, including but not limited to warranties of satisfactory quality, non-infringement, or fitness for a particular purpose, except to the extent such warranties are not legally excludable. To the fullest extent permissible TapFive will not be liable for interruption of business; loss or damages of any kind incurred as a result of dealings with or the presence of this website; access delays or access interruptions to the website; computer viruses, system failure or any malfunction which may occur in connection with your use of the website; any inaccuracies or omissions in the content of the website; or; any events beyond TapFive's reasonable control. Furthermore, to the fullest extent permitted by law we will not be liable for any direct, indirect, special, incidental, consequential and other damages of any kind related to your use of the website.

Exclusions of liability. Any disclaimers and exclusions of liability in these terms & conditions shall not apply to any damages arising from death or personal injury caused by the negligence of TapFive or any of its employees or agents or fraud. These disclaimers and exclusions shall be governed by Australian law. If any provisions of these disclaimers and exclusions are deemed to be unlawful, void or for any reason unenforceable then that provision shall be deemed to be severable and shall not affect the validity and enforceability of the remaining provisions.

Complaints & submission of information. If you wish to contact us to complain about any matter in regard to the merchandise, please email us at hello@tapfive.shop or use the contact form on this website.

Inspection. You should inspect the merchandise upon receipt and check everything specified on the delivery note is included. You will be deemed to have accepted the order unless you notify us if there is a problem or you cancel the order in accordance with our cancellation right and/or you return the goods to us at a later date.

Payment. Payment is processed securely by Stripe. We do not store your full card details ourselves. Please note that all cardholders are subject to validation checks and authorisation by the issuer of the card. If the issuer of your payment card refuses to or does not for any reason authorise payment to TapFive, we will not be liable for any delay or non-delivery of merchandise. Risk in the merchandise transfers to you upon delivery.

Legally binding contract. Please remember that when we accept your submitted order for merchandise on this website, there will be a legally binding contract upon dispatch of the goods.

Returns. TapFive hopes that you will be delighted with your order. However, if the product is faulty, we are happy to offer a refund, exchange or replacement on all faulty goods returned to us within 30 days of receipt of goods. See our Returns & Refunds policy above for full terms and how to return your goods.

Privacy. TapFive values its customers and respects their privacy. See our Privacy Policy above for full details on what information we collect, how it's used, and your rights.